Flag a bug

The "flag a bug" feature allows users to report any issues or bugs they encounter while interacting with the chat bot. This tool is essential for improving the user experience and ensuring the model functions correctly.

Locate the Bug Report Icon: While using the chat interface, if you notice a response that seems incorrect or problematic, you can initiate a bug report by clicking on the flag icon associated with that particular chat message.

Interacting with the Bug Report Interface: Once you click the flag icon, a new interface will appear, giving you two options:

Download a Technical Report: This option allows you to download a detailed report containing all the technical information related to the generated response. The report includes:

• URL of the page
• Host
• Session UID
• Message UID: Your original query
• Response UID: Chatbot’s answer
• Message: Reformulated question
• Response
• with Docs: Indicates if the query was processed with documentation (True) or based solely on the model's internal knowledge (False)
• User Full Name
• User Company

Generate a Bug Report: This option allows you to send a detailed bug report directly to our support team. The report is automatically filled with all the necessary technical details mentioned above and sent to the designated email address found in the back-office under "Chat Settings".