Description of Product Management at LightOn

LightOn is committed to delivering quality products by ensuring rigorous monitoring and continuous improvement of the platform.

Versioning

Every month, we provide free updates that include the latest fixes and new features added to Paradigm. This monthly versioning schedule ensures that our clients continuously benefit from the latest improvements. Each new version is carefully documented to facilitate its integration and use. (example of a release note)

Governance

For on-premise or private cloud deployments on our clients' servers, we follow specific rules:

• Monthly Updates: Each month, we provide the latest versions containing the newest improvements and fixes for free.
• Client Autonomy: Clients who manage their infrastructure independently can deploy new versions themselves using our Replicated solution. This solution allows independent management of the application lifecycle.
• LightOn Assistance: For clients who prefer assistance, a member of the LightOn team will deploy the new version on their servers. This flexibility ensures the correct and secure deployment of updates.

Validation of Product Evolutions

Validating product evolutions is a crucial step to ensure that each new feature or fix meets our clients' expectations. Here is our approach:

• Rigorous Internal Testing: All new versions undergo intensive testing to detect and correct any bugs or incompatibilities before they are made available.
• Client Feedback: We value feedback from our clients and incorporate it into our development process. This collaborative approach ensures that our product evolutions truly meet the specific needs of our users.
• Support for Previous Versions: The support duration for previous versions is defined in the contract with each client. This allows clients to continue using and receiving support for their current version even after a new version is released, ensuring a smooth transition without service interruption.